1. Can I exchange my garment if it’s the wrong size?
Yes – if say you’ve ordered a size small and actually you need a medium, we will exchange it free of charge for you; but we will only replace it with the same style of garment in the same colour (so if you ordered a Seduction Catsuit, we’ll send you another Seduction Catsuit in a different size). You will need to notify us of this within 7 days of receipt of your order by emailing- [email protected]. We do not exchange or refund any item on the basis you are not happy with the style or colour you have chosen.You must also return the original garment to us. If you are returning an item for exchange, you must pay for the postage, and we strongly recommend you return goods to us using Registered Post or Signed-For delivery, or the equivalent. We cannot exchange your garment if the original item goes missing in the post.
2. What thicknesses are Mitie garments made in?
We use different thicknesses of latex, depending on the garment. As a guide, these are the thicknesses we make our best-sellers in:
Catsuits: 0.20mm or 0.4mm
Hoods: 0.20mm or 0.40mm
Stockings: 0.20mm or 0.40mm
Jeans: 0.60mm or 0.80mm
Leggings: 0.20mm or 0.40mm
Tights: 0.20mm or 0.40mm
Corsets: 1.00mm at least or glued two layers of 1.00mm together
3. Can I change my order after I’ve placed it?
We can accept any changes you want to make to your order up to 7 days after you’ve placed it, but after that, when the order is in production, we can’t make any more changes.
4. Can I add to an existing order?
No, once an order has been placed on the website and processed, we can’t accept any additional items on that order. If you want to order additional items, please place another new order, and then discuss with us to reduce some shipping fee.
5. What latex do you use to make Mitie garments?
We accept to use other brand latex sheet as per your request, but we need to charge additional cost for the new brand sheet order and related fee such as shipping fee etc.
6. How can I be sure latex garments are going to fit me?
We make garments in a range of different standard sizes from XS to 2XL – you can see what these sizes are in terms of measurements by going to our size chart. These standard sizes will fit most people. If you are unsure of which size would be best fit for you please email us on [email protected].
7. How long will it take to exchange and does it cost me anything?
If you exchange a Made to Order garment, then we have to remake it. We will normally do this within 30 days, but at busy times it may take us a bit longer. The only cost to you will be to pay the postage to us and from us.
8. Is there any way you can make my order more quickly?
All garments ordered through this site are made by hand for you when you order them – they are not kept in stock – so making your order may take a little time. If you need your latex faster, please email and discuss with us first, we will check production line and charge a bit reasonable expedited cost (this service may not be available at very busy times).
9. What is Latex Allergy?
Latex Garments are produced from Natural Rubber Latex (NRL). NRL is an integral part of thousands of everyday consumer and healthcare items. The proteins contained within NRL can cause allergic reactions to Latex. More than 40,000 products used in homes, schools and medical settings contain latex, including common items such as: condoms, rubber bands, balloons, surgical and examination gloves, clothing elastic, etc.
Latex allergy, or hypersensitivity, occurs when the body’s immune system reacts to proteins found in NRL. Some individuals have specific antibodies, called IgE antibodies, that make them hypersensitive to the proteins in NRL. Although we take great care to use latex sheeting that has been ‘leached’ to a high level, to remove the proteins to a legally acceptable standard, the onus is on you the consumer to ensure that you do not have this problem prior to purchasing or wearing latex clothing.
If in doubt about being allergic to latex, you can request an allergy test with a medical practitioner or clinic equipped to carry out the test.
10. How long do I have to wait for my order?
Production Delivery, Dispatch Time & Ready to Ship Order Service All our garments are hand-made, and production usually takes 6-9 weeks for standard size order. However, during busy Sale periods it can take 8 to 12 weeks.
If you need your latex faster, please email and discuss with us first, we will check production line and charge a bit reasonable expedited cost (this service may not be available at very busy times).
Or you can check “Ready to Ship” section at our site that garments will be dispatched in 10 working days. Please Note: that once a “Ready to Ship” order has been placed via our website it cannot be altered or amended. This is because once a Rapid Order has been received our team will start work on this immediately.
11. Do you have a guarantee policy for my order?
Yes – we have strict quality control and stringent production ethics that can guarantee your order will comply with high levels of specific standards for customer satisfaction. Each item is inspected carefully before being sent to you. Our guarantee is valid for 10 days from receipt of your order.
Other FAQs About Latex Care
1. How do I make my latex clothes shine beautifully?
Specially developed sprays and polishes (such as silicone oil and Vivishine) are used to give latex a high gloss. The viscosity of these sprays and polishes is specially adjusted to the shine and they penetrate deep into the latex. It is recommended to use a damp kitchen sponge to apply the polish for an even coating.
CAUTION: If you want to lightly buff your latex, do not use conventional micro-fibre cloths. These rough up the latex. AMOR ALL is also a shine and care product available in pump spray which has been used for shining latex clothing for more than 20 years. (You can also use AMOR ALL for machine washing in the fabric softener cycle.)
2. Can I wear latex under normal clothing?
Avoid, if possible, wearing latex under normal clothing, because the material becomes matt at the places where it comes into contact with the textile fabric (knee area or elbow) and can no longer be made to shine permanently. The best care with silicone or Vivishine will not help. Due to this wear and tear, the material becomes more susceptible to stretching after frequent wear at the worn areas.
3. How do plastics behave with plasticizers and latex?
Some plastics contain plasticizers which can destroy the latex. Toys made of silicone or other soft materials (dildos and the like) should not come into contact with the material for too long. The material starts to wave and then becomes brittle after a while.
4. How long does my clothing last with proper latex care?
With the right storage and good latex care you will enjoy your clothes for many years. If you follow the simple rules such as not too much sunlight, proper dark storage, no grease or oil and always wash after wearing, your latex clothing can last many years. The lifespan depends on the care you give your latex clothing. In addition to the right latex care, the lifespan also depends on how often the clothing is worn and how much it is stressed.
5. What Lubes & Powders I should use?
We recommend Vivishine Dress, as the best solution for slipping into your tightest latex garments. You rub a little all over your body and slide right in. Some people prefer to use any non-scented powder baby powder. If you do this, you should liberally cover the inside of your garment, and then shake out any excess before pulling it on. Be careful of pulling too hard on the seams, if you’re having trouble getting a garment on then you’re just not using enough powder or lube.
6. Any precautions?
A. Avoid or at least be careful of sharp objects like jewelry and long nails, cigarettes in clubs, and those that come up to you and stretch the latex just to hear it snap.
B. Copper will stain latex and once it does it will not go away.
C. Never use oils and latex together because the latex will gradually disintegrate. So if you plan on something slippery, make sure it is water based.
D. Do not store latex near sunlight or it will chalk or turn white. Try silicone to hide the white if this happens.
7. How to prevent tears and how to repairs?
Should a seam split, I suggest returning the garment to us for repair. If you want to try it yourself, the simplest approach is to think of it as an inner tube repair and buy a patch kit. It won’t look great but you will still have your garment. Tears are not the result of manufacturer’s defect, and are not covered under our warranty. However, if a seam should split on any Mitie garment, you can return it to us for repair under warranty.
And most important is leave the latex clothes far away from metals and moisture!